Returns and Exchanges

WARRANTIES AND CONDITIONS

Spector Shop offers you a 14 (fourteen) calendar day return policy, counted from the day you received your order.

To initiate any return process, it is essential that you first contact us via our email info@spectorshop.com, always indicating your order number, and in the case of returns for size exchanges, the product you wish to exchange and the new size.

In addition, we provide you with all the necessary resources to file the corresponding Claims by clicking on this link: Claims

 

RETURNS FOR SIZE EXCHANGE

At Spector Shop, we cover the shipping costs associated with size exchanges.

We will not initiate any reshipment until the receipt and condition of the packaging and accessories of the item being returned or exchanged have been verified at our warehouses.

Returns will not be accepted for products that do not include the purchase invoice or are not returned in their original condition and packaging. 

  

TYPES OF RETURNS

  • If you have not used the product, have only tried on the garment, and decide to return it because you are not satisfied, once you contact us, we will initiate the return process with our courier company. These returns have a cost of 16 euros from the Iberian Peninsula and Europe (48€ from the rest of the world), which will be deducted from your invoice refund. You have a maximum of 14 (fourteen) calendar days to make the return, counted from the date of receipt of the order. No product return will be accepted if it does not include the corresponding labels and is not delivered packed in the original plastic protective bag.
  • If the item is defective upon arrival, Spector Shop covers all costs for replacing the same item or reference. We will initiate this replacement process once we receive the product and verify its defect.
  • If we make a mistake in shipping, we will pick up the incorrect product and send you the correct one, assuming the costs incurred for both the return and the new shipment.
  • For products composed of more than one item, such as packs or bundles, the return must be made for the entire set of products that make up the pack (or bundle). We will not accept partial or separate returns of products from a pack.

 

DAMAGE TO PRODUCT PACKAGING

If, after opening the package, you notice any damage to the product and believe it may have been caused by transport issues, contact us to initiate the claim process with the courier company and replace the item as soon as possible.

  

RETURNS OF ITEMS PURCHASED WITH A DISCOUNT OR PROMOTIONAL CAMPAIGN

In the event of a partial return of a purchase to which a promotional code or discount was applied, and if the remaining items purchased do not meet the necessary sum to apply the discount and/or voucher, the customer must pay the difference to the establishment. For example:

  • In a promotion of 20€ off for purchases over 150€
  • Buy 3 items: 50€ + 50€ + 50€ = 150€ – 20€ COUPON = The customer pays 130€
  • Return 1 item: 50€ – 20€ applied coupon = 30€ will be refunded to the customer, as their purchase no longer meets the requirements to maintain the discount.