Claims

In compliance with the Digital Law of 08/12/2022, we provide you with the following resources to exercise your rights as a consumer:

 

1) Madrid City Council / Municipal Consumer Information Office / Community of Madrid

• Direct download of the Complaint Form (PDF)

 

2) Link to the European Union's Online Dispute Resolution Platform

• http://ec.europa.eu/consumers/odr/

 

3) Model Withdrawal Form

You should only fill out and send this form if you wish to withdraw from the purchase contract:

 

- To the attention of (insert here the trader's name, their full address and their email address):

- I/we hereby give notice that I/we withdraw from my/our contract of sale of the following good/goods (full name of the purchased model/models)

- Order received on (date of receipt of the order)

- Name of the consumer and user or consumers and users

- Address of the consumer and user or consumers and users

- Signature of the consumer and user or consumers and users (only if this form is submitted on paper)

- Date